A with disabilities satisfaction using multiple regression

A pleasant feeling that you get when you receive something you wanted, or when you have done something you wanted to do. People with disabilities satisfaction can be defined a pleasure and satisfaction in public places. The psychological components include perception, affection and behaviour. Previous research proved that people with disabilities satisfaction has a positive direct impact on accessibility of public facilities (Bonaiuto et al., 1999, 2003, 2006). Türko?lu (1997) stated that people with disabilities satisfaction using multiple regression and predicted satisfaction in terms of public facilities characteristics. Kellekci and Berkoz (2006) used factor analysis to evaluate the relationship between people satisfaction and public facilities quality and indicated that accessibility, of the public facilities, quality of the public facilities, structural safety of the public facilities and have significant and direct effects on people with disabilities satisfaction. Find evidence of a negative relationship, even if the extent of disability seems to be irrelevant in determining the extent of life satisfaction (Nosek, Fuhrer and Potter, 1995). A study by Kinney and Coyle (1992) shows that the most significant predictor of life satisfaction of physically disabled people is the leisure satisfaction, and that a significant role is played by financial status, self-esteem, health satisfaction, religious activities and marital status. Jonathan Barsky (1995) asserts that “you can measure how satisfied people are with your product, service, company, and personnel by considering how well their expectations are being met and what is important to them. (Murphy & Taylor, 1995). Routine assessments of consumer satisfaction can also personnel to potential before they become real problems. People satisfaction is the key factor determining how successful an organisation will be in customer relationships; therefore, it is very important to measure it (Fe?ikova,2004). It is also important to note that (Zairi, 2000): satisfied customers are more likely to share their experiences with other people, Even up to five or six people. In the same vein, dissatisfied customers are more likely to tell ten other people of their unfortunate experience. A customer satisfaction survey is useful performance measurement format that should help an organization and its staff to understand a customer’s viewpoint of a firm’s performance on a completed project (Rondeau, et al.,2006)


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