The old Galliard snagging procedure
(see diagram 2) functioned on a hand written paper-based procedure stored in A4
paperback files. Snags and defects were recorded per plot and were hand written
onto a snagging form template. The assistant site manager had the duty to
inspect each plot before offering the plot for inspection by the quality
manager. The quality manager inspected each plot in three stages; first, yellow
and white inspection. The first inspection recorded the majority of the snags
and the yellow inspection would pass when the majority of the first inspection
snags are closed out. The white card inspection confirmed all the snags are
closed out and the plot is ready for occupation. The hand written procedure was
not only time consuming but prevented the snagging procedure from functioning
in real time. This is because the snag lists produced had to be sent back to
the office to be scanned, copied and filed for distribution. Furthermore,
numerous snag lists were lost or insufficiently filed and specific details
were often missing similar to findings discussed by Sommerville, et al., (2004).

 

2.4.2 The New Galliard Snagging Procedure

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2.4.2.1
List A & B Check Lists

The new Galliard snagging procedure (see diagram
2) was fully implemented in August 2017 and was developed specifically for the
company by an employee, Marius Cooper. Each plot consists of an excessive
amount of components that are identified on an Excel check sheet which is
written so that all possible snags & defects with the components that can
result in a defect are identified on the check lists. The check list is written
and configured logically as the inspector would work his way through the
plot. Two check lists were created as a template, List A & B (see appendix 1). List A forms
part of the early stages of construction where list B forms part of the final
stages of construction. List
B performs as a comprehensive document that is best implemented with full
services running, for example, power and water services are 

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